iCandy Maintenance & Support Package
Your iCandy web designed site is constructed so that you are able to take over once the design work is done. This is beneficial to you because it allows you control over the content and functionality of your site. You will be given full access to your C-Panel, and CMS (Content Management System) Admin Panel or E-Commerce Admin Panel. This means that you will be able to unpublish, edit, or add new content to your site as well as add or remove features and functions at the click of a button. You will be able to make your own back-ups when you have made significant changes to protect your site. You do not have to do any of these things and your site will run on it's own but the option is there if you want to take control!
If you need assistance at any time, i-candy can help! You are not abandoned after your site is launched...we will be here for you! Our services are available for adding functions, features, content or making changes to your site as needed. You can choose to pay per project, per hour for general assistance or you may subscribe to the Maintenance and Support package which entitles you to our services when you need us!
If you will need regular assistance with your site, we recommend the Maintenance and Support Package.
What is the Maintenance & Support Package?
iCandy recommends the purchase of this package to all of our clients.
If you subscribe to the Maintenance & Support package you will receive all of the following:
- FREE STANDARD WEB HOSTING PACKAGE with iCandy Green Wind-Powered Hosting Services!
- Site Maintenance - regular security updates and platform version upgrades + weekly website backup service
- Access to personalized technical support service by email or phone. We will return your phone calls, promptly answer emails and respond to Support Ticket submissions from the Client Login Site. This service is limited to an average of 1 hour on average per month. If site owner regularly requires more time for technical support, a higher rate will be suggested for Maintenance and Support Fees.
- consultations with iCandy to continually develop your site as your business grows and develops (SEO tips, Content & Functionality suggestions, suggestions for keeping your site fresh and interesting to visitors (visitor retention strategies) i.e., Seasonal Template changes for special occasions or holidays and more!)
- additions to your site performed by i-candy (extra content, menus, banners, features), assistance adding content and performing backups (if you require additional backups to the weekly backup included with this package)
- 1 hour Admin Training Session included (practicing tasks on your site, training your personnel to use the site forms and functions, and to add your own content (publish articles, add images, etc.) -Additional hours of Admin training can be purchased at the rate of $100/hr.
**Note: iCandy offers maintenance and support to our web design clients only.